Brand new router no internet connection
I have just received a new router as I have moved into a new house. I’ve followed all the instructions perfectly, the router is connectable but has no internet connection. I’ve followed all the troubleshooting steps but nothing changes. The router boots up with a green light and the wifi symbol is shown, once the connection is discoverable it turns to a white light. Any ideas?Delayed installation with little to no information
Unfortunately from looking through the community posts, poor installation experiences are common. I placed an order for Virgin 1 Gig broadband and phone on 5 January 2025. We live on small cul-de-sac road that already has Virgin Media and were given an install date of 8 January 2025. The installation engineer arrived late in the evening and giving credit where its due, he was brilliant, spending a lot of time looking, but ultimately could not find the Virgin cable to our house. A pre-install site survey was booked for 10 January 2025. With the daylight the pre-install person found the loose cable for our house. A new installation date was booked for 13 January 2025. Another installation engineering arrived to complete the install, but said that there was a fault with the cable and he could not complete the install. We have subsequently had a rolling preinstall date which keeps moving to the following day and have been given three new installation dates: 29 January, 11 February and now 25 February. A family member works for the local council and no works requests have been raised. What is most ludicrous about this and absolutely unacceptable from a business and customer service perspective is the lack of information or the apparent inability of anyone to answer three very basic and simple questions: What actually needs to be done? When will it be done? What is causing the ongoing delays?Regarding new broadband connection in a newly moved house
Connection socket Hub 4 router I've just moved into a new house and am looking for a new broadband connection. However, I found a Virgin wall connection socket, and the previous tenant left a Hub 4. How can I check if the fiber cable is still connected and ready to go if I order a new connection?
