Forum Discussion

prathyush236's avatar
prathyush236
Joining in
4 months ago

Regarding new broadband connection in a newly moved house

Connection socket 

Hub 4 router 

I've just moved into a new house and am looking for a new broadband connection. However, I found a Virgin wall connection socket, and the previous tenant left a Hub 4. How can I check if the fiber cable is still connected and ready to go if I order a new connection?

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    The hub might still be working, so try and connect to it. Even if it works it won't do so for much longer.

    If you want to be a VM customer then you can do so online or by phone.

  • Hi prathyush236 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to discuss becoming a Virgin Media customer, we'd suggest contacting our sales team on 0800 183 1234.

    Thank you for your support Roger_Gooner 👍

    Regards,
    Daniel