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Tommyred's avatar
Tommyred
Joining in
7 months ago

Red light on hub

I have recently got a solid red light on my Hub 3,I phoned virgin and they run a test and everything was fine but light is staying on.I have done a few factory resets to no avail. Also the WIFI keeps dropping off. The internet emblem keeps showing on and off on the TV. Can someone sort it PLEASE!!

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi there Tommyred 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that you're still having issues with the Hub showing the light after resets etc. As Adduxi has advised it could be a overheating warning. Most of the time it isn't, however just to be safe I'll pop you a PM to confirm your details so an engineer can be arranged.

    Regards

    Nathan

    • Tommyred's avatar
      Tommyred
      Joining in
      7 months ago

      Hi Nathan B

      Thanks for getting back to me can you PM me at [MOD EDIT: Personal info removed]  thanks

      Tommy Red

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    7 months ago

    Hello again Tommyred 
    Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub– you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
    There will be no charge for this visit unless:
    • The engineer diagnoses the faults as not being caused by our network/equipment 
    • The engineer discovers that the fault or problem relates to your equipment
    • The engineer discovers that the fault or problem relates to any system that we are not responsible for
    The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment