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MrsTWright's avatar
MrsTWright
Joining in
2 years ago

Red light on hub

Hi, our router has had a red light since Saturday. 
I’m now very worried about a fire risk, the router does seem warm? 

2 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    I have created a new thread with your post so you can be dealt with individually. Piggy backing on someone elses will only cause confusion.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi MrsTWright, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about. 

    If it's not then please follow the below steps: 

    • ➡ Turn the power switch off on the back of the Hub.
    • ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
    • ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.

    If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.

    Thanks,