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Looper35's avatar
Looper35
Joining in
7 months ago

RED LIGHT ON HUB 3.0

Hi,

I have had a Red Light on my Hub 3 for a few weeks now.  It's in a well ventilated area, switched it on and off numerous times and even waited to see if it was due to any local work but no change, still permanently red.  I have not noticed any resulting specific issues but note that on other posts a replacement is advised and seems to be the answer?

Regards

JR

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    7 months ago

    Thanks for reaching out to us Looper35, and a very warm welcome to you!

    Sorry to hear of the red light permanently on, on the hub.

    The red light could be a sign of the hub overheating and therefore would opt to have an engineer out to offer a like for like replacement, whilst also taking the faulty hub from you.

    Check out the envelope in the top right hand corner for a private message from me, and I'll seek to have this arranged for you.

    Thanks

    David_Bn

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        6 months ago

        Thanks for working with me over our private messaging service Looper35, and I'm pleased to have this resolved for you.

        Do feel free to return to us here on the Community Forums if you require any further assistance with our services and we'll be on hand to take the matter raised up.

        Thanks

        David_Bn