Forum Discussion

patmob's avatar
patmob
Joining in
5 months ago

Recycle or Return

Another Recycle/Return question

I've recently left Virgin and was sent an email when the disconnection process started regarding what I should do with my old equipment, I had three lots of Virgin equipment laying around (Hub 3, Netgear Super hub and Samsung Tivobox 500gb)

As per the email only the Hub 3 needed returning so I recycled the old Netgear Superhub and Samsung Tivobox 500gb and kept the Hub 3 to return 

I've just received an email stating I now need to return all three can !! can someone clarify please

Item Type Item Description Serial Number

Broadband RouterArris Hub 3 
Broadband RouterNetgear Super Hub 
Set Top BoxSamsung TiVo box 500GB 

 

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    VM has serious form for repeatedly telling customer to recycle kit
    only weeks or months later to levy a fee when it can not be returned.

    There is no way I'd recycle or dispose of a VM Hub or other VM issued kit for fear this sting.

  • David_Bn's avatar
    David_Bn
    Forum Team
    5 months ago

    Thanks for reaching out to us patmob, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues faced with the request of returning the equipment stated.

    Anything below a V6 set top box or Hub 3.0 would usually not be required to be returned.

    Check out the envelope in the top right hand corner for a private message from me, and I'd be happy to take a closer look into this for you

    Thanks,

    David_Bn