Quick start not working
I'm about ready to cry, please can anyone help?
Quick start box arrived yesterday. Old provider turned off yesterday. Currently no broadband and 3 autistic people needing connection as we stream all our TV too.
Blue flashing light. No hub recognised on the app. No Internet.
We have 2 ports in our home. We have tried installation guides from the text I received, the booklet yesterday that came with the hub, and the vmconnect app ( all slightly different steps). We tried them in both ports.
We have reset and hard reset, we have unplugged and re plugged, we have done it all. We have checked the outside box to ensure everything is plugged in there too. It's a bit messy with wires but everything is intact and plugged in.
Rang the quick start help number and got the worst advisor who genuinely sounded like he was asleep. He walked me through every step I had already tried 20 times before and then said wait half and hour and it will be good. He then asked if he could help in any other way. I said "no as long as it does work in half an hour" he said "it will" and then pretty much hung up on me.
It is now 9am the following day and I received the text to say its been activated, so I excitedly went to the hub to get the password and its still flashing blue.
I've spoken with the VM guy who sold us the package via text and he said it sounds like I need an engineer but it's most likely going to be next week at the earliest. I need to get some Internet into this house.
Is there anything else I can try?
