Quick start activation issues

Question

Hello I tried installing my broadband on Sunday evening but it’s not connecting properly. There’s a cycle of a flashing green light followed by the steady white light for about 30 seconds then a quick red flash and a flashing white light for one minute before going back to flashing green for about 10-15 mins. Tried calling customer support and the person tried activating it from their end last night but this didn’t change anything. They asked for 30mins to give it a chance to connect and they’d call back but they never did. Has anyone has this before when setting up and know how to solve?

jpeg1 · Answer

Call the Activation number 0800 953 9500

Matthew_ML · Answer

Hey Charlieproctor, thank you for reaching out and a warm welcome to the community, we are sorry to hear this isn't working.
We can see you've spoken to somebody abut this, did they manage to help?

Charlieproctor · Answer

Thank you this number was helpful&nbsp;

Charlieproctor · Answer

They did an engineer is coming round tomorrow to fix. The issue was my box to plug the rounded cable in was an old NTL box and this wasn’t working so this needed replacing. An engineer is coming round tomorrow to fix this

Molly_T · Answer

Hi Charlieproctor 👋 Thanks for getting back to us!
Glad to hear the team got an engineers appointment booked in to resolve any issues. Hopefully you are now set up and all sorted! 🤞
Just let us know if there's anything else outstanding you need our help with. Wishing you all the best. 🌞

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Quick start activation issues

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