Please help - constantly told an engineer will turn up when they don't. Technical support cannot help
Please can someone help us with this: We got connected to Virgin Media broadband two months ago and have been paying, but have never had internet. An engineer came out and said we need a cable re-pull and this was scheduled in via a text. Nobody turned up on the scheduled date and I have called the technical support team every day since then and each time they have told me this is scheduled in for either the day I called or the next day, but nobody has ever turned up!
The technical support team either do not know what is going on or they are just saying what they need to say to get me off the phone. I have tried multiple numbers and Virgin Media, but ultimately just get put back to the same team that have been giving me misinformation. They also keep telling me different things as to whether I need to be there or not for this meeting, whether I will get a text or call or not from the engineer or whether they just turn up and do the work.
This is so frustrating as we have the hub and the connection is there, it is just an issue with the cable and it seems impossible to get through to someone at VM who get fix this. I had VM at my old place and stayed with them as the connection was always good, but trying to get this issue fixed has been ridiculous and I am seriously regretting my decision.
Any and all help appreciated and thanks in advance!