Forum Discussion

Daniam's avatar
Daniam
Joining in
2 years ago

Orbi set up with Hub 3

I have a problem while install the RBK753 mesh wi-fi through the Orbi app from my iphone, everything works fine until the app running through the steps and pop-up an error message:

 

Orbi Not Found
It looks like you might be connected to your old Wi-Fi gateway. In order to find and connect to your router you must first turn off or rename the Wi-Fi on your old gateway.

 

I have check the Orbi app setting at my iphone and confirm the Local Network is enabled. I've restarted both Virgin Media Hub 3 and the Orbi router couple of times and the issue still exist.

 

INFO: 

I'm usingVirgin Media Hub 3 as modem mode and connecting to the RBK753 router.

 

Did anyone have any idea?

 

Thanks a lot.
Daniam

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Would it not be simpler to setup the Orbi when using a wired connection? That way you don’t need to worry about wifi until later. 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi Daniam thanks for your post here although we're sorry to hear of the concerns you've raised here.

    Unfortunately, we're unable to comment on a mesh system as this is a third party product so we can't offer guidance here, but we will keep this thread open and hopefully our VIP's can continue to offer their valuable insight.

    We hope this helps.

    Many thanks