Old NTL port
Hello,
I tried to QuickStart set up my broadband but the house I’ve moved into appears to have the old NTL box with a different cable port to the one needed. Do I need to get a VM engineer to get it replaced and fitted?
Forum Discussion
3 Replies
That picture shows the telephone master socket not the broadband connection. What is the box just to right of it. That looks more like a broadband socket but not clear from the picture. If you look on the outside of the property can you see where a cable comes from the road to an 'omni box' on the outer wall, possibly brown or grey in colour? This will be where the vm cable enters the property so there should be a small box on the inside.
Standard cut/paste reply to a 'missing socket' topic would be ...
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these
(styles and colours may vary and branding may be non-VM (such as former cable TV companies).
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
That other socket looks like an old ADSL/VDSL socket?
