Not sure how much it charge if I need an engineer visit to check the line

See reply here to a similar question from last week

https://community.virginmedia.com/t5/QuickStart-set-up-and/Router-setup-on-new-connection-New-customer/m-p/5517470#M246552

If you post up some photos of the connections that you do have, forum users should be able to give you some suggestions

You would connect a new VM hub to the big box on the right in pic no.1. But, as you say, it looks as if the black incoming cable in the bottom right of pic. no. 2 and the omnibox outside have been cut and removed.

On the outside wall you might expect to see a junction box like the one on the left below

https://www.ispreview.co.uk/wp-content/gallery/2019-article-illustrations/virgin_media_external_wall_box.jpg

with a connector inside to join the black incoming cable in the bottom right of pic no.2 to the stub of white cable poking through the wall.

If you are minded to do any more investigating yourself, you could take off the lid of the big white box in your photo no. 1. It will probably look something like this inside

https://community.virginmedia.com/t5/QuickStart-set-up-and/Virgin-media-wall-socket-for-broadband-is-not-what-js-shown-on/td-p/5400063

As it appears that your cable is cut outside, the metal isolator box inside will just probably pull away with a connector and a short stub of white cable attached to it.

Hey Shirleywu,

Welcome to the Community Forums and thanks for the post.

With this it does seem that the wire has been cut, it would be rather simple to go about sorting out a package for you but with this you would likely need a engineer out to are rewire the cabling so that the services can connect/work, we see you have spoken to the team since the original post, were they able to arrange this at all?

Joe