Forum Discussion

Geraltzhu's avatar
Geraltzhu
Joining in
9 months ago

Not getting kit and don’t have account number

I made the order on 8th, receive contract and order info saying the kit will be sent to me today 11th. But I haven’t got any text messages or phone call updating the delivery. I only have order number but no account number so I can register to use the app to track the order. What should I do? 

self install
  • VM-Jon's avatar
    VM-Jon
    9 months ago

    Hi @Geraltzhu


    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    9 months ago

    Hi @Geraltzhu


    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon