Forum Discussion

damian_burrin's avatar
damian_burrin
Tuning in
22 days ago

No Activation

Absolutely fed up with VM.  New hub 5 upgrade from Hub 3.  Won't activate.  Been on the phone to 'support' twice for over an hour.  Still doesn't activate.  Now they are saying they need to send an engineer to manually activatr but can't until Tuesday so 5 days without intetnet, telephone or tv services!!  Can't even plug my old hub 3 back in to get back on line.

Surely someone from VM can sort this before then!!  

I only had an engineer here last saturday to replace a knackered V6 box and they checked cabling signal then.

2 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    19 days ago

    Hello damian_burrin

     

    Sorry to hear of the connection issues since the change of Hub, we appreciate the frustration this must be causing and you taking the time to raise this via the forums.

     

    When speaking to the team, did they advise why a visit was required? Was it to replace the Hub itself as it is causing the issue? if this is the case, we offer the earliest appointments available at the time of contact and wouldn't be able to bring this forward.

    • Anonymous's avatar
      Anonymous
      19 days ago

      “When speaking to the team, did they advise why a visit was required? “

      That’ll be because they had no idea what the issue is and just resorted to anything to get the customer off the phone!