No Activation

Absolutely fed up with VM.  New hub 5 upgrade from Hub 3.  Won't activate.  Been on the phone to 'support' twice for over an hour.  Still doesn't activate.  Now they are saying they need to send an engineer to manually activatr but can't until Tuesday so 5 days without intetnet, telephone or tv services!!  Can't even plug my old hub 3 back in to get back on line.

Surely someone from VM can sort this before then!!  

I only had an engineer here last saturday to replace a knackered V6 box and they checked cabling signal then.