ash1293
2 years agoJoining in
New install - virtually unuseable
Had virgin media M250 installed earlier today and had nothing but drop outs since technician has left.
Noticing simulataneous drop outs on all devices (currently wifi) what seems like every 10-15mins.
On a side note and separate issue wifi strength seems noticeably less than previous BT hub but thats something to look at later.
I had to contact support regarding an access issue to virgin media app and while I was on asked them abbout drop outs and was told just to monitor for 48hrs...... am I being too impatient expecting a more useable service so soon?
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 290000000 | 2.4 | 37 | QAM 256 | 20 |
2 | 138000000 | 3.2 | 37 | QAM 256 | 1 |
3 | 146000000 | 2.9 | 38 | QAM 256 | 2 |
4 | 154000000 | 2.8 | 38 | QAM 256 | 3 |
5 | 162000000 | 2.7 | 38 | QAM 256 | 4 |
6 | 170000000 | 2.6 | 37 | QAM 256 | 5 |
7 | 178000000 | 2.2 | 38 | QAM 256 | 6 |
8 | 186000000 | 2.4 | 38 | QAM 256 | 7 |
9 | 194000000 | 2.4 | 38 | QAM 256 | 8 |
10 | 202000000 | 2.2 | 37 | QAM 256 | 9 |
11 | 210000000 | 2.1 | 38 | QAM 256 | 10 |
12 | 218000000 | 2.2 | 38 | QAM 256 | 11 |
13 | 226000000 | 2.1 | 37 | QAM 256 | 12 |
14 | 234000000 | 2.1 | 38 | QAM 256 | 13 |
15 | 242000000 | 1.9 | 38 | QAM 256 | 14 |
16 | 250000000 | 1.7 | 38 | QAM 256 | 15 |
17 | 258000000 | 1.5 | 37 | QAM 256 | 16 |
18 | 266000000 | 1 | 38 | QAM 256 | 17 |
19 | 274000000 | 1.2 | 38 | QAM 256 | 18 |
20 | 282000000 | 1.7 | 38 | QAM 256 | 19 |
21 | 298000000 | 2.9 | 38 | QAM 256 | 21 |
22 | 306000000 | 3.6 | 39 | QAM 256 | 22 |
23 | 314000000 | 4 | 39 | QAM 256 | 23 |
24 | 322000000 | 4.2 | 38 | QAM 256 | 24 |
25 | 330000000 | 4.5 | 39 | QAM 256 | 25 |
26 | 338000000 | 4.7 | 39 | QAM 256 | 26 |
27 | 346000000 | 4.9 | 38 | QAM 256 | 27 |
28 | 354000000 | 5 | 39 | QAM 256 | 28 |
29 | 362000000 | 5.3 | 39 | QAM 256 | 29 |
30 | 370000000 | 5.6 | 39 | QAM 256 | 30 |
31 | 378000000 | 6 | 38 | QAM 256 | 31 |
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37 | 104374 | 8110 |
2 | Locked | 37 | 10 | 16 |
3 | Locked | 38 | 4660 | 7412 |
4 | Locked | 38 | 3683 | 10092 |
5 | Locked | 38 | 2245 | 5615 |
6 | Locked | 37 | 5016 | 13596 |
7 | Locked | 38 | 5684 | 12780 |
8 | Locked | 38 | 18822 | 115979 |
9 | Locked | 38 | 23413 | 118119 |
10 | Locked | 37 | 22792 | 115774 |
11 | Locked | 38 | 24631 | 129131 |
12 | Locked | 38 | 28621 | 130007 |
13 | Locked | 37 | 32844 | 128175 |
14 | Locked | 38 | 41167 | 116983 |
15 | Locked | 38 | 46672 | 112747 |
16 | Locked | 38 | 51089 | 126721 |
17 | Locked | 37 | 41037 | 133361 |
18 | Locked | 38 | 27953 | 26766 |
19 | Locked | 38 | 52029 | 118828 |
20 | Locked | 38 | 279726 | 128223 |
21 | Locked | 38 | 341354 | 11262 |
22 | Locked | 39 | 179831 | 8576 |
23 | Locked | 39 | 109896 | 10267 |
24 | Locked | 38 | 73481 | 9849 |
25 | Locked | 39 | 33172 | 11349 |
26 | Locked | 39 | 785729 | 383390 |
27 | Locked | 38 | 11669 | 6391 |
28 | Locked | 39 | 8197 | 9221 |
29 | Locked | 39 | 4893 | 8554 |
30 | Locked | 39 | 3758 | 8100 |
31 | Locked | 38 | 2936 | 7910 |
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33 | Locked | 40 | 6.7 | 290002017 | 87958 |
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 | 49600000 | 35.8 | 5120 | QAM 64 | 5 |
1 | 43100000 | 36 | 5120 | QAM 64 | 6 |
2 | 36600000 | 35.8 | 5120 | QAM 64 | 7 |
3 | 30100000 | 35.8 | 5120 | QAM 64 | 8 |
4 | 23600000 | 35.3 | 5120 | QAM 64 | 11 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 | ATDMA | 0 | 0 | 19 | 0 |
1 | ATDMA | 0 | 0 | 20 | 0 |
2 | ATDMA | 0 | 0 | 20 | 0 |
3 | ATDMA | 0 | 0 | 22 | 0 |
4 | ATDMA | 0 | 0 | 22 | 0 |
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
12 | 10.4 | 30.5 | 2K | QAM 256 |
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
12 | OFDMA | 208 | 74000000 | 22 | 0 |
Network Log
Time Priority Description
26-01-2024 21:59:06 | notice | US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 21:56:35 | notice | US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 20:49:30 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:39:11 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:39:11 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:38:23 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:38:21 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:38:21 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:38:20 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:38:15 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:38:15 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:37:50 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:37:50 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:37:50 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:37:02 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:37:01 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:37:01 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:35:53 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:11:33 | notice | US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 19:11:10 | notice | US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 16:51:38 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 16:14:28 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 16:10:38 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 15:57:17 | notice | US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 15:56:58 | notice | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 15:56:57 | notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM |
26-01-2024 15:56:57 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 30 31 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1 |
26-01-2024 15:56:57 | notice | CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 15:56:57 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 15:56:35 | warning | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 15:56:23 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-01-2024 15:56:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |