Forum Discussion

Rotrick's avatar
Rotrick
Joining in
18 days ago

New Hub issues

We have recently changed the hub due to the old one overheating, a common problem, and now we are having issues with watching back recorded programs and anything on catch up. Not sure if this is just a coincidence or not. The screen keeps freezing if you can actually get it to play and often it just buffers for ages and then goes back to home screen.

If I turn both the hub and the box off and restart them the problem resolves for an hour or 2 then does it again.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    18 days ago

    Try checking with Area faults on  0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub.  Setup a BQM to monitor your circuit www.thinkbroadband.com/ping  Also run a wired speed test on www.samknows.com/realspeed and post the results. Once done we can comment.

  • Buffer6's avatar
    Buffer6
    Legend
    18 days ago

     If you put this query in the relevant place in TV section, it could bring about more relevant replies.