Hi - My Hub has had a constant red light for weeks & now no internet connection.
Tried all the usual steps of re-setting, checking connection cables, ensuring hub not over heating but still no internet access. Any advice welcome.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHi msmsms13, thank you for your post.
We're sorry to hear about the problem you've been having 😔
In the first instance, can you please follow the below steps in the following order:
• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Use the power switch to turn the unit back on
If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.
Please pop back to us at your earliest convenience.
Thank you for your support Adduxi 👍
Regards,
Daniel
Hi Daniel - I have tried the steps suggested in your post but I am still having issues. Sometimes broadband does not work at all & other times it is very very slow & pages time out before loading. Any suggestions?
The red light remains on the router, constantly. This is the first time I have been able to respond due to the issues experienced.
Forum TeamThank you for that information msmsms13.
I will private message you now so we can look into this.
^Martin
Hi Martin - problems are getting worse as I have been unable to log into my Virgin media account & not able to log into email even when I am at another location, using a different broadband connection. Is Virgin media online accounts & email servers down? I have been unable to login at any location.
