I have just ordered a Virgin package for TV and Broadband, is there a way to check if Virgin has been installed at the property previously. We only moved in 18 months ago so have no idea if this is something the previous owners had. We have a mono blocked front garden and drive so don’t want this to have to be pulled up. Will Virgin be able to tell me in advance of this needs to happen before installer arrives?
If you had a previous connection at the property, you should have had the option when ordering for a 'Quick Start' kit (where VM sends you the equipment and you are supposed to connect it yourself to the existing cabling).
Have you got the pavement covers in front of your home as below (shapes, sizes and branding may vary or be marked CATV)?
Is there a cable emerging from the pavement that you can see or any sign of a cable over ground in a plastic conduit?
Have you got any plastic wall boxes on the outside wall of your home connected to a cable from the street (again shapes, sizes, colours and branding may vary)?
Do you have any sign of past VM installations inside (wall boxes may vary in style and may be branded with the logo of an old cable TV company)?
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
If you do need a cable installing, the work is generally sub-contracted out by VM. VM generally tries to avoid lifting block paving it would seem. The contractors typically try to find the easiest/quickest route for the cable (might be dug into lawn, laid on the surface in a green conduit, clipped to a wall or fence etc.)
In the newest installations (a minority) VM has been using BT infrastructure such as ducts an poles to install fibre connections.
Hey RGraham, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.
I can see you've spoke to the team recently on this, did they manage to help at all?
Hi. Yes managed to speak with them and following a site visit I have decided to cancel the install as it would require digging up the block paved driveway.
Thanks
Thank you for returning to the thread to keep it updated RGraham! Sorry to hear you are no longer thinking of joining us due to the works involved.
Let us know if there is anything further you need our support with. Wishing you all the best! 🌞
