why can't i get vigin in my area!

[smk7057]

Pre

Pre Covid, Virgin installed these outside my block of flats, then covid happened (yay!) but they never did anything with it. none of the properties surrounding can get virgin....did they just forget, it's been 5 years. 

[Steven_L]

Hey smk7057,

Welcome to the community and thanks for taking the time to post here on the forums.

 I would be happy to take a further look into this for you and get in touch with our expansion teams but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[smk7057]

I seem to have lost the e-mail, you said someone would contact me regarding this but I haven't recieved anything yet. I wondered if you could possibly give me an update.

[Steven_L]

Thanks for coming back to us smk7057, it was actually myself, I didn't actually get a response from the last time that I got in touch with the team, I will send over a new request to them now. 

Kind Regards,

Steven_L

[smk7057]

Thank you for taking the time to pursue this. are you able to provide an update, i am still unable to purchase any packages and my current Broadband contract is due to expire. I would love to be able to get one of your broadband packages as soon as my contract expires.

[Matthew_ML]

We understand and we are sorry about your delay just to confirm you still haven't heard back from anyone yet? 

[nodrogd]

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@smk7057 wrote:

I would love to be able to get one of your broadband packages as soon as my contract expires.

---

Best advice I can give is that as you are changing to different street infrastructure ensure you overlap your services with your old provider. There are many instances here of people terminating their existing contracts only to find there are issues with the installed ducting around the install date, which then causes knock-on delays in their new services starting. 

[smk7057]

No, I haven't heard back from anyone yet. 

[Steven_L · Accepted solution]

Thanks for coming back to us smk7057, the team have come back to me to advise that your address is currently unserviceable and they stated that there are no current plans for that to change in the near future.

Kind Regards,

Steven_L