Entire road and adjoining roads....not us

Please help with more information Virgin Media.

We had your team digging up the road this summer, they have gone down both sides, all the way down and off into all the adjoining roads....but for some reason have gone all down our side of the road, and then stopped just before our set of houses. They are over the road from us however.

They ran a cable across the road to our side, and stopped about 4 houses down.

Can you please find out for us the reason for this and whether we can do anything to get this fixed?

I saw one of your engineers who said they normally don't dig up if ducting is available, however to can't be the case as you dug up the entire road and then have not come to us.

I hope if you can help I can DM you my address. Thank you in advance for any information you can provide