5 days entire street without internet in N4

Question

This seems the most likely cause, and no guarantee that Virgin are aware. It’s in N4.

im wondering how it can take 5 days to fix..

a lot of people are talking about switching to Hyperoptic already, and this outage has people very annoyed.

virgin’s communication has been terrible. They sent several automated texts saying it’s fixed, followed by another saying it hasn’t been fixed.

people are dependent on broadband for wfh business, and Virgin has offered no detailed report at all, just a daily fix time that keeps moving forward.

Feben · Answer

Just to confirm how terrible virgin's communication has been. Every day the updates change multiple times sometimes it says an engineer is at the scene, other times its says that a problem has been identified and someone has been assigned. Currently, we're clearly going backwards "Outage identified and raised" - which after five days of continuous no service is no good.

We will all be getting compensation but i'm less interested in that and more interested in actually having some broadband

Cardiffman282 · Answer

You should get compensation. See the link below.&nbsp;

Optimyst88 · Answer

I already registered for compensation. If it’s not a full month refund it will be insufficient.

the worst thing is the lack of transparency and communication. Many people would like to know WHY it’s taking so long.

jbrennand · Answer

This isn't really helpful... but here goes.....

You are on a VM Residential Package which has no Service Level Agreement on fix times etc. If you want that and you are depending on connectivity for work acivities - the you need to be on a VM Business account which does have such an SLA (albeit with no TV packages included).

Or... perhaps a cheap backup BB supply. There are some good 5G deals to be had for ~£20/month on a rolling 30 day contract so you can activate it for a few weeks in times like this. If you are in a good reception area of course. Or 4G or another cheap Openreach connection - depending on how much you really want guaranteed connectivity - they wlll all go down occasionally

carl_pearce · Answer

Exactly!Relying on a residential connection for your only means of income is a terrible idea.

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5 days entire street without internet in N4

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