Forum Discussion

LouJane1's avatar
LouJane1
Joining in
9 months ago
Solved

Access entire email history

Hi, is there any way to access my entire email history? 

I need some material that was sent to me years ago, but I no longer have access. 

Any advice, much appreciated!

Thanks,
Lou

  • In what sense do you 'no longer have access'?

    Do you mean you can't see those emails any more or you cannot access the email account any more?

    Are you currently a VM broadband customer? Only VM broadband customers can use VM email. Email accounts are supposed to be deleted 90 days after a VM broadband account closes.

  • goslow's avatar
    goslow
    Alessandro Volta

    In what sense do you 'no longer have access'?

    Do you mean you can't see those emails any more or you cannot access the email account any more?

    Are you currently a VM broadband customer? Only VM broadband customers can use VM email. Email accounts are supposed to be deleted 90 days after a VM broadband account closes.

    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi LouJane1,

      Thanks for posting and welcome to our community 😊

      Sorry to hear you're having some email issues, are you able to confirm if you still have an active broadband account as goslow has suggested?

      Alex_Rm

       

      • LouJane1's avatar
        LouJane1
        Joining in

        Thanks, Alex - I've just responded to goslow. Yes, active broadband account, but can't access emails that pre-date 2012.

        Any advice, much appreciated!

        Kind regards,

        Lou

    • LouJane1's avatar
      LouJane1
      Joining in

      Hi goslow,

      Thanks for coming back to me. I still have the same email account I've always had but I can't access my entire email history. I'm currently a VM broadband customer. I can go back in emails to about 2012, but the emails I'm after pre-date this.

      Any suggestions?

      Many thanks,
      Lou

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        I'm assuming you don't keep your own email archives ?  If you can only see back to 2012, then I'm guessing they are gone.  If you value any of the emails you can see at  the moment, I strongly suggest you archive them all off to your local storage, and move your email to another email provider, one that is not an ISP.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    You should never ever rely on an email service, whoever provides it, to keep ‘archived’ emails. You should always download important emails and save on local and/or cloud storage.