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Turnip22's avatar
Turnip22
Joining in
2 months ago

Virgin Media available in my road but not at my address???

Hi,

I am in a block of flats that has Sky TV and BT. I am on pre-historic Broadband speeds.

There is Virgin Media in the road where my flats are... but the Automated website thinks my flat is on a different road.

I would like to get Virgin media installed and have permission from the association that owns the flats.

Calls to virgin media result in the call handler searching on the virgin media website and saying I cannot get it installed.

Who do i talk to for this to be corrected on your website, get an installer to come and do a survey...or get the process started?

Thanks

3 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    It is very rare that VM is installed in flats or other communal systems without some kind of partnership with the builders or owners. Usually the finance for the internal system will fall on the owner, as VM do not share any infrastructure with other operators. It also depends what type of VM network is in your area. If you are in a traditional HFC cable area, the additional expense of adding properties plus possible capacity problems may rule it out completely until full fibre is available.

    • Turnip22's avatar
      Turnip22
      Joining in
      2 months ago

      Thanks,

      There is fibre in the area. Putting in the address next door (a house) lists its availability. The distribution box for which is outside my flat. Less than 5m of cable/fibre would be needed to connect me.

      I don't need an internal system for all the flats. just standard connection to my flat (its not a huge block of flats)

      Just need someone at Virgin... who can do something other than type a postcode into a website.

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 months ago

        Hi Turnip22 thanks for posting although we're sorry to hear of the concerns you've raised here.

        We can look into this for you but offer no guarantees either way, please expect a PM from me to arrive shortly and respond directly when you can!
        Many thanks