Hi everyone,
We've just moved into a new apartment - we opted for virgin as we were told the previous tenant used virgin and the online system also said we were able to get a quick start self setup pack.
The hub3 arrived today but I can't find and virgin box or socket anywhere, we just have this socket along with this cable splitter that was left as well.
Will this equipment / setup work or do we need something else?
Many thanks,
First pic is unlikely to be the VM connection.
At the bottom of the first pic is a cable clipped to the skirting board. What is that and where does it go?
The splitter in the second pic looks like VM but the feed in would connect to the empty single socket on the splitter in the foreground of the pic.
Sometimes there is no VM socket, only a trailing cable with a plug on the end.
A default cut/paste reply with some example pic's is ....
Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these
(styles and colours may vary and branding may be non-VM (such as former cable TV companies).
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
Ahh thank you, we have boxes everywhere and that cable was tucked behind one and I was so fixated on the sockets.
That trailing cable has a male end though, like the red taped end to my virgin cable, is that just a coupler adapter like you mentioned in your post?
Thank you
Sorry - I can't edit my previous response - will the splitter in the second pick enable me to connect the two cable ends if I remove the cables already in it?
You can try the splitter. The supply cable screws into the single socket on one side and you should be able to push fit the Quick Start cable onto one of the two output connections.
Alternatively, you need a coupler to join a plug to a plug.
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
you screw the coupler onto the end of the trailing supply cable then the connector that comes with the Quick Start kit should be able to push-fit onto the coupler.
One of the above choices might get you working but you might do best for a long term solution to get a VM tech out to fit a wall box and wire things as you want them. There should not be a charge to fix sub-standard cabling for a Quick Start installation.
