Forum Discussion

jess_d's avatar
jess_d
Joining in
5 months ago

Damaged Omnibox outside house

Hi,

We're on the Volt m500 broadband package, a wifi pod installed but still getting really poor speeds and wifi connectivity in the house.

We did notice the other day that the brown omnibox outside the house has exposed wires and no cover. Can someone help to get this fixed/replaced?

Thanks

3 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 months ago

    Hi jess_d thanks for posting although we're sorry to hear of the concerns you've raised here.

    Let's look into resolving this so expect a PM from me to arrive shortly and respond directly when you can!
    Many thanks

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Sairah_x 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

      We're sorry to hear your omnibox has been damaged 😔

      It would appear as though this has been repaired since you posted. Is that the case?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel