Forum Discussion

BenjaminThomas's avatar
BenjaminThomas
Tuning in
2 years ago

Constant Red Light on Hub

Hi,

I've had a red light on my hub for several weeks and tried all the reset suggestions. This includes:

• Turning off the hub and leaving for a few minutes before turning on again
• Pushing and holding the reset button for 30 secs
• Pushing and holding the reset button for 1 minute

All to no avail. The hub is not hot nor in direct sunlight and is well-ventilated. The hub had been working fine for several years before this. Please arrange for a new hub or an engineer to check over.

red light

2 Replies

Sort By
  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi BenjaminThomas,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm so sorry to hear of the problems you're facing with your router. If you have a Hub 3 that is displaying a constant red light then we'd suggest following the below steps (if you haven't already done so).

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    If you've done the above and the issue remains then please respond to the private message that I'll be sending to you shortly and we can take a closer look to assist you further.

    Thanks,
     

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi BenjaminThomas,

    Thank you for getting back to me via private message so that we could look into this for you. As we discussed there, a technician visit has now been scheduled and booked.
     

    I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.


    A fault technician visit is free of charge unless one of the below instances apply:

    •    You are not present for the technician visit.
    •    The fault is due to your own equipment.
    •    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
    •    The fault is due to theft, loss, or removal of equipment.
     

    If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.


    You can find more information about this here. 


    Let us know how the visit goes either way.


    Thanks,