Please can someone at Virgin get back to me? I’ve tried the bot countless times, it says it will send me a WhatsApp which never arrives. I have a red light on my hub and rubbish connection and just want it resolved. This has been going on for weeks!
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
If that doesn't work anymore then you might have to wait for one of the forum team to respond which might be 2 to 3 days.
Best time to call would be around 8am when the lines open.
Forum TeamHi DeHaasSj 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about a red light stuck on your hub, issues with the connection and experience getting in touch to fix things.
I'd like to take a closer look from our side so we can help get this sorted for you. I will send you a PM which you can find in the top right corner of the page, in your Inbox ✉.
We can then return to this public thread with further updates when possible. Thanks for your patience in the meantime! 🌞
