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Nickhoward11's avatar
Nickhoward11
Joining in
4 hours ago

New o2 Customer - really lost

Hi there, 

I am a current virgin broadband customer and have (Friday) taken up a contract - or i thought with O2 through the virgin media upgrade my package.

I have received a pre contract and a thanks for your order message (from virgin about Volt) but then nothing else since. 

I know this was only Friday and to wait but O2 online doesn't recognise me and my package on my virgin app is showing still only broadband.  

It just seems no one can confirm if my order has been placed or if there is a problem ?  Wouldnt mind but i am currently without a mobile number at the moment :-( 

Thanks, 

Nick

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2 Replies

  • Nickhoward11's avatar
    Nickhoward11
    Joining in
    4 hours ago

    Hello there, 

    Did you ever get a reply from this.  I have literally just made a similar post now as i dont know, in limbo if i have an order pending or not so dont want to do it again on the virgin app? 

    Thanks, 

    Nick

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      40 minutes ago

      Hello Nickhoward11 

      Thanks for your post. 

      Sorry to hear about the missing details on the O2 side.

      Sadly we don't have access to O2 systems on here.

      It would be best to use the contact options for O2 here 

      Gareth_L