Forum Discussion

chousden's avatar
chousden
Just joined
3 days ago

Cannot login to VMO2

Since the MYO2 accounts were merged with Virgin Media, I've been unable to login to my MYO2 account.

When I attempt to login, I am asked to verify my email address. Which should be straightforward, but I never receive the verification emails.

As such, I end up stuck at the screen that says:

We’ve sent you an email with a link

***EMAIL ADDRESS****

Tap and follow the link to verify it’s you. The link will expire in 10 minutes.

You can access your inbox from any device. Once you tap the link, your journey will continue on this screen.

I've check my junk and deleted email folders - nothing is being received. I've called O2 and they've tried sending a verification email, but nothing comes through. Customer services logged the issue with their IT team, but it's been about a month and I've still heard nothing.

I was able to receive the verification email for this forum, so this is not an issue on my end, but clearly one with VMO2's systems.

Any ideas how I can get this resolved?

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 days ago

    Hi chousden,

    Thanks for your post and welcome to our community.

    We're sorry to hear you're having issues with the online account.

    Please call our customer service team on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.

    The team will be able to help get you signed in 😊

    Please let us know how you get on.