kraigoss
2 years agoJoining in
VM not honoring what i signed up for and trying to charge extra.
Hello.
I signed up online to renew my package a week ago, email confirmation came with agreed prices etc which matched what I was expecting.
Then another email came with the contract which I didn't read until now because i have the 14 days cooling off period.
Still no activation and order not showing on my account so I rang them and they say they wont honor the original prices etc that i signed up for even though I've got email confirmation with details on and say they can only go by the contract that was sent.
Original offer was £24/m for landline + m250 broadband + weekend chatter + £5/m for o2 10gb/m sim.
They're now saying the broadband and landline is £29 and say the o2 is £10/m.
Then they said what I do with my o2 contract is up to me ie I'll have to cancel it if i only want to pay the £29/m so I wouldn't get the 10gb/m data, calls etc from o2.
I said please check the confirmation email they sent or let me send a screenshot or I can forward the email to them as proof and they say they can't.
I feel like they think I'll just accept it because nobody else offers above 67mb where I live.
I asked for a supervisor but they were "in a meeting" and don't do callbacks apparently.
Also they say that o2 don't do £10gb/m for £5 its £10 even thoug its in lack and white in the conf email.
I just want what I signed up for.
They said they don't recommend going by what offers people see online but it was their sales dept that directed me to the offer on my offers page of my VM account. (after trying to tell me the best they could do was £42/m when i tried to renew).
Also, on a separate point could someone please tell me why i was unable to get a verification email to join this help forum and make this post with my vm account email but i could when i used a different email?
Thanks