Forum Discussion

dw2021's avatar
dw2021
Tuning in
4 months ago

VM - promised speeds not honored. So now what?

So I switched to Gig1 and their minimum speeds are not being reached.

Tried to reach out via the Web Messaging - What a joke. 59 Mins eta, 40 mins elapses, new ETA of 79 mins shown.

Fast.com and Ookla shows 260Mbit. Is he best course of action to complain at this point and take my business elsewhere or will I get faster response from phoning them?

  • Tudor's avatar
    Tudor
    4 months ago

    It’s no use using these speed tests. VM only guarantee the speed received by their hub not individual devices. You need to run a SamKnows speed test, unfortunately I do not have the command to hand as I run in modem mode. Search the board.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 months ago

    It’s no use using these speed tests. VM only guarantee the speed received by their hub not individual devices. You need to run a SamKnows speed test, unfortunately I do not have the command to hand as I run in modem mode. Search the board.

  • dw2021's avatar
    dw2021
    Tuning in
    4 months ago

    Finally got through - Diagnostic of the hub4 performed and a hub5 is on its way. Chat log saved just in case.

    Result!