Forum Discussion

13hartm's avatar
13hartm
Joining in
12 hours ago

VM is Shameful

For the past 4 months I've been getting disconnected from the Internet around 9-17 time per month, this month alone I have been disconnected 10 times and I raised an issue with them about it and they tried to mug me off suggesting £5 off my bill which is insulting, however I have recently found out that i am within my rights to cancel early without paying the early disconnect fee as is my right according to consumer rights unless something can be done to fix this mess of rubbish that keeps occurring, I am paying for Internet not some funky flashing red box is anyone else getting the same issues of constant disconnections multiple times per week, per month?

Broadband
cancellation
complaint

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi 13hartm 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your connection issues and experience trying to get help with a complaint you raised. 

    We'd need to take a closer look at your account and the complaint to see what has happened here, and help get it resolved for you. 
    I will send you a PM to offer some help. Please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. 

    Thanks for your patience in the meantime! 🌞