I’m tirelessly trying to link this all together after becoming a new customer for a week now, and all I seem to get is that apparently my account is linked to another email. Don’t know how but here we are. and I’m getting to the point where I wished I never did join. Any advice people? Done all the new stuff advertised by registering again etc etc. I’m sure I’ll get help once a bills due and missed because I can’t see my bill date.
Solution that has worked for me and others below:
Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.
Credits to JSladen
WOW! This has partially worked. The only let down is I think the link page is down and has been for 24hours+. But your instructions have got me past the login/register cycle. Thank you.
Hi. I am having the same issue as the above. I’m a new customer and was recommended to sign up to My VM ready for install but I cannot access. I’m receiving the below screens. Everything I have ever signed up for is from one email account. I’d would like to resolve this BEFORE my install. Many thanks.
Forum TeamHi Rarney12 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear you are having some difficulties getting your My VM and My O2 accounts linked together. There were some changes to merge the two platforms last week, which has seen varying issues for some customers.
Just a few questions to help us isolate which issue you are having and then offer troubleshooting steps;
1) You have mentioned that you are a new customer - are your services installed and active yet? If not, it may be that we need to wait for your services to complete installation ahead of your completing registration for My VM to gain access.
2) Are you able to access My VM? (Is it just the linking the two accounts bit that's not working?) If so, there should be an alternative route of linking your My O2 account by adding the mobile number in your My VM settings. Head to Account settings > Identity & Security Settings > Link O2 Account (there should then be an option to add the O2 account. If it doesn't give you the option to input the number straight away, but shows a 'try alternative verification method' link - please click on this!
Let us know how you are getting on and we will continue to offer support from there. Thanks for your patience in the meantime! 🌞
Installation is the 4th August but I’ve had all my emails and they tell me to check my vergin media for bill dates and to sort out parental controls. I’ve made one prior to getting my account number and area code number, thought it was my email bugging so changed it to my other one and it still does it.
it’s allowed me to make myo2 but and it will not link to my Vm account.
Forum TeamThanks for coming back to us Rarney12. Are you able to share a screenshot of the error that you're seeing? Please be sure to hide any personal information.
Kind Regards,
Steven_L
Did you ever have an older NTL/BY/VM or O2 contract that used this "other" email address?
