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Robert96's avatar
Robert96
Just joined
11 hours ago

Virgin media app and phone payment not working

I’m an existing customer for many years and I’m trying to pay my bill. Gone through both phone numbers and when it gets to my card details the call kicks me out. I then go to online which takes me to my virgin media I go to link my account and it keep saying my account not found. All my details are correct and it’s very frustrating. I just want to pay my bill which is a simple process but you make it unbelievably difficult.

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1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi Robert96 

    Welcome to our forums and sorry to hear you are having issues when processing payment online and on the phone. We can understand the frustration caused and we want to best help. Just to confirm, is this the link you are using to make payment? Have you made payments on the app before? Please get back to us and we will do our best to help.

    Thanks,