I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling.
The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work.
Can someone please assist me in moving to ebilling?
I clicked billing - still no ebilling option
Hi Kath,
I’ve tried all that. There is no My Profile, or billing section. I have clicked every menu on every page but nothing.
Forum TeamPlease can you send a screenshot of what is happening please?
We have no control and can't turn this on ourself sorry.
Could someone switch my paper bills off please? I’ve spent ages trying but there is nowhere I can do it. Thanks.
Forum TeamHi Lizzy42,
Thanks for taking the time to post on our Community.
We're sorry to hear you've had some trouble switching to e-billing.
To turn on eBilling:
That’s it! You’ll now be set up to receive your monthly bills to the email address of your choice each month.
If you have any issues, pop back and let us know so we can help further.
Thanks,
I also can't find anywhere to change from paper to ebilling. I've been round in circles for 30 minutes, but still can't find anywhere to change this.
Forum TeamHi rixie,
Thank you for your post. I'm very sorry for any issues you've had with that.
I am happy to help with getting that changed for you.
I will private message you now.
^Martin
I am having a similar issue. How do I suspend paper bills?
Hey jh_jones 👋🏼 Thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼
I'm sorry to hear about the issues with the e-Billing you are facing.
Please read this article here and follow all the steps that come through.
If you have done all these steps and are still facing issues with e-Billing, please show the error that is coming with this.
Try to avoid posting any personal information.
Kind regards,
Ilyas.
I can log on to “My Virgin Media”, but there is no link to “My Profile”
I am also experiencing the same problem. Can anyone also assist me in moving to ebilling?
Forum TeamHi MicheleB1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with registering for E-Billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Forum TeamHi gazakstan
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues trying to switch to e-billing. We will take your feedback onboard and pass it on to the relevant teams for future improvement. Please try the following link regarding E-billing and let us know if it helps https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1
Thanks,
Hi,
I cannot switch to ebilling either. The link doesn't work
Forum TeamNot a problem quigljas, respond to Tom and he will be happy to help.
Rob
I’ve tried this and it doesn’t give me an option to change to ebilling, only communication preferences, which are already set to eBills / Email / Text
