Forum Discussion

vkapit's avatar
vkapit
Joining in
20 days ago

Unable to switch to e-billing

Unable to switch to e-billing on desktop website, unable to switch on app, unable to reach a human to talk to when calling Virgin Media.

Before I get incorrect "help", please read the following:

1. These instructions DO NOT WORK and do not exist on the current VM profile:

2. My Settings>contact preferences are already "email/text message/phone call/post", it has been this way for at least 3 months and I've gotten e-billing in that time.

3. When I call about billing, the phone menu assistant takes me through the menu and ends up dropping the call without letting me speak to a human.

  • Hi vkapit, thank you for your post.

    We're really sorry to hear about the poor experience you've had when trying to switch to eBilling 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel