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PattyMiller's avatar
PattyMiller
Settling in
25 days ago
Solved

Unable to turn on E-Billing

I have tried to turn on e-billing as per the instructions on my paper bill, I have also followed the instructions on the website, when I sign in to my profile there isn't anywhere that displays turn on e-billing.  I have been in the preferences section and that also just lists email/text/phone.  I have tried to contact Virgin about this via customer service but can't seem to get connected to anyone.  I have also tried to use the chat service but that isn't connecting and the AI Chat bot, is unable to help.  What is the best way to turn on e-billing.

  • Akua_A's avatar
    Akua_A
    25 days ago

    Hi PattyMiller 

    Welcome to our forums, and sorry to hear you are having issues with activating e-billing. We can understand the frustration caused, and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

2 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    25 days ago

    Hi PattyMiller 

    Welcome to our forums, and sorry to hear you are having issues with activating e-billing. We can understand the frustration caused, and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,