Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side.
I’m new to Virgin and wondering if this I a common issue.
I’ve cleared cooked and browser history so I know the problem is not my side.
Is there a workaround that anyone is aware of?
Forum TeamHello Tomtom04,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment.
Were you able to complete the registration process to create your online account and are you able to share a screenshot of the error message that you're seeing?
Kind Regards,
Steven_L
