Forum Discussion

PDisley's avatar
PDisley
Just joined
6 hours ago

Unable to manage account

Hello,

We recently ordered a Broadband upgrade and recieved an order number, however since then no changes have been made to my account and I am unable to change any package settings as I am continually redirected to the following URL:

https://www.virginmedia.com/support/help/change-my-package/my-current-package/customer-exclusion

This points me to the WebChat, which is painfully awkward to navigate and responses from human team members are dreadfully slow.

This is not helpful for an 85 year old account holder. Please help.

account
complaint

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 hours ago

    Hello PDisley,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account at the moment. When did you process your upgrade request as it can take up to 14 days for any online package changes to be processed?

    Kind Regards,

    Steven_L