Forum Discussion

Damian3's avatar
Damian3
Joining in
27 days ago

Unable to activate Netflix

I’ve recently switched from Sky to Virgin Media and my package includes Netflix. I already had a Netflix account through Sky and was hoping to link this account to my VM account. 
I have had no activation email and I can’t find any way to activate or link my account onto Virgin Media. My VM app has no link to this either. 
I managed to speak to someone at VM but they were no help and just told me to speak to Netflix. 
can anyone please help? Thanks

4 Replies

  • Hi Damian3,

    Thank you for your post and welcome to the community. 

    I'm very sorry for any issue you've had with switching your Netflix over to us. 

    To confirm, what happened when you spoke with Netflix? What did they advise?

    ^Martin

  • I haven’t managed to speak to anyone at Netflix yet. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Thank you for coming back to us, Damian. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team

      Hi Damian3 

      Thanks for joining us in PM and allowing us to sort this for you :)

      Please do pop back to the Community should you ever need help.

      Best wishes.