Forum Discussion

Abraham1's avatar
Abraham1
Joining in
6 months ago

Two final bills

I have recently cancelled my services and was told over the phone how much my final bill would be, a few days ago I got an email saying the bill was overdue but that was the first chance I got to pay it so I did. Then the next day I get another email for the exact same amount with the same cancellation fee. On the app it says the closing bill has been paid so I don't understand why I got an email for another one.

bill
closing bill
final bill
  • Megan_L's avatar
    Megan_L
    Forum Team
    6 months ago

    Hi Abraham1,

    Thanks for your post and welcome to our Community Forums, sorry to hear you've now left us though!

    The email you received may have been an automatic email that was already sent out by the time you paid for final bill.

    If you still have access to your Online Account can you see if there are any further bills to be paid? 

    Thanks,

    Meg