Final Bill!?
Hi, I gave notice of cancellation to VirginMedia on 26th April. My services are due to stop on the 26th May. Before I log a formal complaint can someone tell me why Virginmedia have just sent me a bill for £107 covering the period 30 May to 29 June please?! In fact why did my previous bill, also £107, cover the period up until 29th May when my services will stop on the 26th May? The May billing period should have been the last and should have been pro-rata'd. Neither of the bills mention actually being a final bill, both mention 'package changes' but don't specify what those package changes are. What on earth are VirginMedia playing at and how do I get this sorted?Solved6.7KViews1like22Comments
Two final bills
I have recently cancelled my services and was told over the phone how much my final bill would be, a few days ago I got an email saying the bill was overdue but that was the first chance I got to pay it so I did. Then the next day I get another email for the exact same amount with the same cancellation fee. On the app it says the closing bill has been paid so I don't understand why I got an email for another one.536Views0likes1CommentPaid final bill in 2022 now IMFS are chasing me but Virgin tell me to ignore them!
Hi, I was with virgin media from July 2021 to September 2022 i closed my account which Virgin have confirmed over the phone, paid the bill and have now been hearing IMFS 2 years later saying that I owe £36.30 to Virgin Media. I have spoken to Virgin Media 4 times on the phone and each time they have said there is NOTHING on my account and no charges, I have returned the equipment in 2022 and I paid my bill and account closed!! IMFS said they had a response from Virgin Media when I told them to contact them as they were ‘unable to give me any confirmation as it’s been too long’ (the lady I spoke to today said she’d be sending me an email confirming it and post but didn’t ask for my new address where post would be issued and I’ve yet to receive an email), and I’ve also been told to ignore the emails etc. I won’t do this as it affects my credit file potentially? I’ve looked at my credit report and can only see Virgin Media and ‘account closed’ and there’s no missed payments on there either as I was on time. I need help desperately, this is causing me so much distress that I’ve been in tears and crying, I have severe a severe mental health and cannot have this on my mind and an episode ensue as I will most likely be put in hospital again!! - I’m being called a liar by IMFS and apparently gaslighted by Virgin Media??? I have never received anything at all from Virgin Media saying I owe money, not a thing because I DON’T!!! I will not be fibbed off with ‘use this link’ or ‘Just ignore it’ or ‘We can’t send you anything’ because this is harassment, some kind of abuse I’m sure and also attempted bloody theft!! I’ve requested a DSAR but been told they are useless. I want everything to do with IMFS to be withdrawn from them at Virgin Media’s end because they keep saying I am a liar. This is awful!!!! How do they think they can do this, not even to just vulnerable people but people in general!Solved3.3KViews0likes9Comments
Two final bills
I have recently cancelled my services and was told over the phone how much my final bill would be, a few days ago I got an email saying the bill was overdue but that was the first chance I got to pay it so I did. Then the next day I get another email for the exact same amount with the same cancellation fee. On the app it says the closing bill has been paid so I don't understand why I got an email for another one.