Final bill
Hi, I had a contract with Virgin which began on 22 December 2023 and covered an 18 month period under which I received a discount, therefore my promotional period would end on 21 June 2025 and the charge for my service would increase from 22 June 2025. I gave notice of cancellation on 17 May 2025 and requested that my service be disconnected on 21 June 2025 (to avoid the charge increasing). This was all confirmed, received an email saying service would be disconnected on 21 June and that's exactly what happened - no issues there. My final bill was issued to me on 20 May and I was charged almost double my normal monthly amount. The bill covered the period 26 May to 26 June (so after my service would have disconnected). I spoke to a virgin employee on live chat and they explained that they bill in advance and that the charge was higher than normal because it covered a period after my promotional period ended, but said not to worry as the final bill would be reviewed after disconnection and that the difference in price would be refunded back to me. A month on from disconnection and I have received no word from Virgin (other than to try and charge me for equipment I have already returned). So I contacted them through the live chat again to understand when I could expect my refund. The guy on the chat then told me that no refund was due as the final bill was "out of contract" and that the higher price was correct. Despite me explaining several times that this was not the case, he refused to accept that my service ended on the same date as my contract. My question is, what do I do now? I have my contract which clearly states that the increase in the monthly fee shouldn't occur until the 22nd June so I have definitely been overcharged for the service but no one at Virgin is willing to accept this.Two final bills
I have recently cancelled my services and was told over the phone how much my final bill would be, a few days ago I got an email saying the bill was overdue but that was the first chance I got to pay it so I did. Then the next day I get another email for the exact same amount with the same cancellation fee. On the app it says the closing bill has been paid so I don't understand why I got an email for another one.Broad band final bill waived. VM still chasing me to pay it
Hi, I need to light here. My final bill was waived by Customer Service twice, I have screenshots of the chat that prove this, but I can still see it is active in my account after 2 months. I have just got an email reminder to pay it off to avoid any further action. I am afraid that going back to Customer Service for them to reassure me the bill will be waived for a third time will change nothing again. What else could I do to make sure VM and their CS properly waive the bill? Thanks!