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rafalombardo's avatar
rafalombardo
Tuning in
2 years ago

Broad band final bill waived. VM still chasing me to pay it

Hi, I need to light here. My final bill was waived by Customer Service twice, I have screenshots of the chat that prove this, but I can still see it is active in my account after 2 months. I have just got an email reminder to pay it off to avoid any further action.

I am afraid that going back to Customer Service for them to reassure me the bill will be waived for a third time will change nothing again. What else could I do to make sure VM and their CS properly waive the bill?

Thanks!

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final bill waived
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3 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi rafalombardo, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having some issues getting clarity and a resolution regarding your final bill. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi rafalombardo, 

    Thanks for taking the time to stick with me via private message. 

    I'm glad we were able to get things resolved for you. 

    If you have any further issues, pop back and let us know so we can offer further help. 

    Thanks,