Solved
Being chased for £95 I do not owe
Long story short, changed package to Internet and Phone only, no TV, for £37 pcm.
Received incorrect bill for £95 due 15 May. Was told that this would not be taken, no amount would be taken in May, and the correct amounts are:
Amount Run Date Date
1 35.33 23/05/25 16/06/25
2 37.00 24/06/25 15/07/25
And £37.00 pcm going forward.
Bill for 16/06/25 received, £35.33 as expected.
But in the very same bill I am being threatened with disconnection:
| Owed from last month: £95.00 |
| Your previous bill was not settled in full. Action is required by you to clear this amount immediately, further delay may result in your services being suspended. |
Can someone please confirm I do not owe this £95.00. Because surely
| Package changes: CR £96.67 |
| You've made some changes since your last bill. To view your latest package and see a full breakdown of what has been added / removed, please use the red 'view this bill' button above to sign in to My Virgin Media. |
this cancels it out?
Sorted!
