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Krimson42's avatar
Krimson42
Joining in
26 days ago
Solved

Equipment Return: Left VM, being chased despite returning equipment promptly

I’ve left VM and returned my equipment (promptly) as instructed and tracking shows ‘returned’.

One week after the return I received a text and email chasing return.

Today (two weeks after return) I received a more urgent text and email chasing the equipment return again. This time I was told that I will be charged £40 in 10 day’s time).

How do I communicate my tracking number to VM so records can be updated?

 

  • Hello Krimson42.

    Thanks for your post. 
    Sorry to hear about the equipment returns notifications
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen, that would be great. 
    Regards     
    Gareth_L
     

2 Replies

  • Hello Krimson42.

    Thanks for your post. 
    Sorry to hear about the equipment returns notifications
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen, that would be great. 
    Regards     
    Gareth_L