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Krimson42's avatar
Krimson42
Joining in
2 months ago
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Equipment Return: Left VM, being chased despite returning equipment promptly

I’ve left VM and returned my equipment (promptly) as instructed and tracking shows ‘returned’.

One week after the return I received a text and email chasing return.

Today (two weeks after return) I received a more urgent text and email chasing the equipment return again. This time I was told that I will be charged £40 in 10 day’s time).

How do I communicate my tracking number to VM so records can be updated?

 

  • Gareth_L's avatar
    Gareth_L
    2 months ago

    Hello Krimson42.

    Thanks for your post. 
    Sorry to hear about the equipment returns notifications
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen, that would be great. 
    Regards     
    Gareth_L
     

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Krimson42.

    Thanks for your post. 
    Sorry to hear about the equipment returns notifications
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen, that would be great. 
    Regards     
    Gareth_L