Hello, I want to turn off ebilling. Instructions online are useless, and seeing the other results in this forum it seems the only way to resolve it is has support DM you?
Can someone from support please DM me and sort out ebilling :)
Forum TeamHello lozzajp,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with ebilling via your online account.
What happens when you follow the online instructions?
Kind Regards,
Steven_L
Hi Steven.
Well nothing happens, the instructions are not relevant, I am guessing something changed and its just out of date and you can longer change this yourself. There are handfuls of other cases on this forum:
https://community.virginmedia.com/discussions/ManageAccountCable/switch-to-ebilling/5562301
https://community.virginmedia.com/discussions/ManageAccountCable/switch-to-ebilling/5558640
Change to Ebilling | Virgin Media Community - 5572262
https://community.virginmedia.com/discussions/ManageAccountCable/switch-to-ebilling/5485961
Unable to Switch to Ebilling | Virgin Media Community - 5337957
They all seem to be resolved by DM so if I could just get help that would be great thanks.
Forum TeamThanks for coming back to us lozzajp. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
