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MLK26's avatar
MLK26
Joining in
4 months ago

Trouble accessing My Virgin Media

Hi, 

I’m a relatively new customer at Virgin Media, and have been experiencing trouble accessing my Virgin Media account.

Earlier last month, I had set up my wifi with virgin media and had received my log in details over the phone from an agent. This included my account number, email, and site number.

However, upon downloading the app and creating a Virgin Media O2 ID, I discovered I wasn’t able to continue onto the next step: linking it to my virgin media account since it “has not been found”.

Since I haven’t received a welcome email either, I’m assuming you guys have the wrong email for me. 

I really need help on this as I would really like to have access to my account to manage my information.

Please advise on how I can fix this issue.

Thank you!

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 months ago

    Hello MLK26,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L