Forum Discussion

JenkinsonJ's avatar
JenkinsonJ
Joining in
7 months ago

switching to eBilling

  • I have tried searching everywhere online and there isn't any way I can find to switch to eBilling.
  • Any of the help sections and forums answers I can find tell you to Go to 'My Profile' on My Virgin Media, however the page simply doesn't exist, I don't know if it was removed with a website update but there have been posts here from the last 2 years so it has been an ongoing problem for a while - when is this going to be fixed?
  • How am I supposed to switch to ebilling? This seems like an anti consumer practice as there wasn't a clear option to opt out of paper bills when signing up and it's virtually impossible to opt out afterwards. What a disgraceful business practice.
  • I have checked communication preferences however the options are different when accessing the same page on a laptop or mobile, with the latter only giving Braille, audio, large text or an option including Mail. 
  • Any of the forum answers that are on here are resolved via a PM, which tells me that there isn't a solution without contacting customer services, otherwise the solution should be able to be posted here.

As an aside, I have already complained about the horrendous experience I had without setting up the broadband and was told I would have money taken off my first bill as compensation but I haven't received a penny. This has been the worst experience I have ever had with a service provider and I will be telling friends and family to steer well clear.

 

 

  • Hi JenkinsonJ 

    Welcome to the community forums

    Sorry to hear that you've had a poor customer experience with us and haven't been able to set up eBilling. 

    The steps to set up eBilling after signing into your online account are;

     

    •    Click on the Settings tile.

    •    Click on Account Details.

    •    Scroll to Communication Preference and click Edit.

    •    Select "eBills, email, text" from the dropdown menu.

    •    Click Update.

     

    Please let us know at what point  from these steps does the process fail so we can assist further.

    • toamuka1's avatar
      toamuka1
      Joining in

      None of those steps are accurate to what options are given on the online account options.

  • We do apologise JenkinsonJ and will pass on the feedback.

    Can you confirm if you have now been able to set your E-billing up?

    If you still need support with this, please respond to my PM 📩 and we can take it from there.

  • We do apologise JenkinsonJ and will pass on the feedback.

    Can you confirm if you have now been able to set your E-billing up?

    If you still need support with this, please respond to my PM 📩 and we can take it from there.