switching to eBilling
- I have tried searching everywhere online and there isn't any way I can find to switch to eBilling.
- Any of the help sections and forums answers I can find tell you to Go to 'My Profile' on My Virgin Media, however the page simply doesn't exist, I don't know if it was removed with a website update but there have been posts here from the last 2 years so it has been an ongoing problem for a while - when is this going to be fixed?
- How am I supposed to switch to ebilling? This seems like an anti consumer practice as there wasn't a clear option to opt out of paper bills when signing up and it's virtually impossible to opt out afterwards. What a disgraceful business practice.
- I have checked communication preferences however the options are different when accessing the same page on a laptop or mobile, with the latter only giving Braille, audio, large text or an option including Mail.
- Any of the forum answers that are on here are resolved via a PM, which tells me that there isn't a solution without contacting customer services, otherwise the solution should be able to be posted here.
As an aside, I have already complained about the horrendous experience I had without setting up the broadband and was told I would have money taken off my first bill as compensation but I haven't received a penny. This has been the worst experience I have ever had with a service provider and I will be telling friends and family to steer well clear.
