I have been trying to resolve this issue over 2 years now, many customers complain and virgin media do not even move finger. Is it so difficult to make adjustment to your website and make ebilling options available? I now believe virgin deliberately not resolving this issue as this is another way to make money. Shame on you virgin. My contact ends in April and now i am switching to another supplier finally after 15 years.
[Mod - title edited for clarity]
Forum TeamHi e4e4e4e4,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with switch e-billing on. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
